When you are working feverishly to get a campaign out and you encounter a technical issue, it can be devastating. You want to be able to pick up the phone and talk to an expert who can fix it quickly - and be nice to work with. Is that too much to ask? At Boomerang, we don't think so. And neither do our clients.
You have undoubtedly heard vendors boasting about their excellent support. We don't have to. We just say: Ask our clients. We know what they will say because we ask them ourselves each time we resolve one of their technical issues.
Our Customer Satisfaction Survey asks them to rate us in several important areas:
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Problem resolution |
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Responsiveness |
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Courtesy |
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Overall satisfaction |
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Their numbers are, frankly, pretty impressive. For example, they rate our technical support overall at 4.95 on a scale of 1 to 5 (5 being highest rating). So as you are looking for excellent support for your campaigns, keep our client numbers in mind.
For info about our Email Technical Support, please contact a Boomerang sales representative at 1-800-779-7792 or
sales@boomerang.com.