Surveying your customers or employees is a great way to get information about your business that you may not otherwise get. But what happens to the survey data once it has been submitted by the respondent? Usually it goes into a database where a sales or marketing administrator views the answers, and possibly puts together a report for management.
The only problem with this process is that the valuable information in that survey loses its immediacy.
Boomerang's Automated Survey Submission Forwarding solves this problem by allowing survey administrators to set up automated emails that send each survey that is submitted to the appropriate sale rep, customer service center, or to any other email address in real time.
The emails can include the survey questions and answers, profile and demographic information about the survey respondent, and any other information that may be relevant so that the recipient of the email can take immediate action. We can even set it up so that the survey administrator gets a copy of each email that is sent for her records.
Imagine your sales team being able to immediately follow up with a prospect moments after the prospect has shown interest in a new product or service via a survey, or Customer Care being able to call an unhappy customer as soon as that person has complained!
If you're interested in learning more about this valuable new feature, call your sales rep today at 800-779-7792 or write to sales@boomerang.com.